User Experience Design
Design Leadership
Content Design
User Research
Product Design
Figma
Mobile and Web Design
Storytelling
Software Engineering
Full Stack Developer
Artificial Intelligence
Product Strategy
Vision Work
Figma
Machine Learning
A/B Testing
Hiring & Recruiting
Mentoring and Advising
Strategic Thinking
Pitch Decks
2013 - Master’s in Human Computer
Interaction
Universidad del Valle de Guatemala
2010 - Bachelor's in Computer Science
Experience
Mintt Data | Head of Design
July 2024 - Present | Washington DC, Remote
Designed and launched a B2B SaaS MVP featuring computer vision and AI technologies in just two months, securing $1M in immediate revenue.
Single-handedly led all aspects of user experience, research and design system for the national leader in postal competitive intelligence, spanning 4 core products across web and mobile that provide critical insights into campaign and voter mail patterns.
Partner directly with CEO and co-founders to shape product strategy and business vision.
Indeed | Design Manager
Feb 2022 - May 2024 | Washington DC, Remote
Led a multidisciplinary growth team of 6 and managed the Trust & Safety portfolio, significantly reducing fraud by over 83% globally. Experiences were optimized through rigorous A/B testing and user research. Established key partnerships across search, monetization, onboarding, and both sides of the hiring marketplace.
Guided cross-functional product, engineering and design collaboration to develop quarterly roadmaps and yearly strategic vision exercises. Ensuring alignment between business goals and user needs.
Spearheaded the vision and strategy for two-sided marketplace job-seeker and employer reputation programs, worked directly with senior leadership and scaled the Trust & Safety portfolio's scope and impact.
Capital One | Senior Design Manager
Oct 2018 - Feb 2022 | Washington DC
Directed design strategy and execution for Capital One’s internal data search and recommendations engine, achieving a Net Easy Score of +53 and improving search effectiveness by 40%.
Empowered cross-functional teams with data expertise, leading to more impactful, user-centric designs for a technical audience.
Created a toolkit to integrate data science and AI into product design, enhancing innovation across teams.
Established and led a design critique program for 50 designers, driving alignment and improving design effectiveness across the organization.
Alarm.com | Lead Product Designer
Apr 2014 - Aug 2018 | Washington DC
Shipped over 20 different products across iOS, Android, and web for home automation and Internet-of-Things systems. Products ranged from video and streaming to billing and onboarding.
Coached and led critique sessions for the UX team and redesigned the hiring process.
Defined new standards for product-design-development handoff, resulting in faster times to ship new features.
Designed one of the first apps for the Apple Watch, featured in 2015 Apple debut keynote.
Launched a commercial access control solution, creating a new $6-billion business branch.
Sonertec Group | Full-stack software engineer
Jan 2011 - Jul 2012 | Guatemala
Frontend and backend development for large SaaS platforms for advertising and energy companies.