User Experience Design
Design Leadership
Content Design
User Research
Product Design
Figma
Mobile and Web Design
Storytelling
Software Engineering
Full Stack Developer
Artificial Intelligence
Product Strategy
Vision Work
Figma
Machine Learning
A/B Testing
Hiring & Recruiting
Mentoring and Advising
Strategic Thinking
Pitch Decks
2013 - Master’s in Human Computer
Interaction
Universidad del Valle de Guatemala
2010 - Bachelor's in Computer Science
Indeed | Design Manager
Feb 2022 - May 2024 | Washington DC, Remote
Led a multidisciplinary growth team managing the Trust & Safety portfolio, significantly reducing fraud by over 83% in two years. Experiences were optimized through rigorous A/B testing. Established key partnerships across search, onboarding, and job posting teams to align and execute strategic initiatives.
Guided cross-functional product and design team to co-create quarterly product roadmap and yearly strategic vision exercises.
Spearheaded the vision and strategy for two-sided marketplace job-seeker and employer reputation programs, scaling the Trust & Safety portfolio's impact.
Managed the professional growth of a team of UX designers, researchers, and content designers.
Capital One | Senior Design Manager
Oct 2018 - Feb 2022 | Washington DC
Directed design strategy and execution for Capital One’s internal data search engine, achieving a Net Easy Score of +53.
Empowered cross-functional teams with data expertise, leading to more impactful, user-centric designs for a technical audience.
Created a toolkit to integrate data science and AI into product design, enhancing innovation across teams.
Established and led a design critique program for 50 designers, driving alignment and improving design effectiveness across the organization.
Alarm.com | Lead Product Designer
Apr 2014 - Aug 2018 | Washington DC
Shipped over 30 different products across iOS, Android, and web for home automation and Internet-of-Things systems.
Coached and led critique sessions for the UX team and reimagined the design hiring process.
Defined new standards for product-design-development handoff resulting in faster times to ship new features.
Designed one of the first apps for the Apple Watch, featured in 2015 debut keynote.
Launched a commercial access control solution, contributing to a 6 billion new business branch.
Sonertec Group | Full-stack developer
Jan 2011 - Jul 2012 | Guatemala
Frontend and backend development for large SaaS platforms for advertising and energy companies.