Skills

Skills

User Experience Design


Design Leadership


Content Design


User Research
Product Design
Figma


Mobile and Web Design


Storytelling
Software Engineering


Full Stack Developer


Artificial Intelligence


Product Strategy


Vision Work


Figma


Machine Learning


A/B Testing


Hiring & Recruiting


Mentoring and Advising


Strategic Thinking


Pitch Decks

Education

Education

Education

Carnegie Mellon University

Carnegie Mellon University

2013 - Master’s in Human Computer
Interaction

Universidad del Valle de Guatemala

2010 - Bachelor's in Computer Science

Experience

Mintt Data | Head of Design

July 2024 - Present | Washington DC, Remote

  • Designed and launched a B2B SaaS MVP featuring computer vision and AI technologies in just two months, securing $1M in immediate revenue.

  • Single-handedly led all aspects of user experience, research and design system for the national leader in postal competitive intelligence, spanning 4 core products across web and mobile that provide critical insights into campaign and voter mail patterns.

  • Partner directly with CEO and co-founders to shape product strategy and business vision.

Indeed | Design Manager

Feb 2022 - May 2024 | Washington DC, Remote

  • Led a multidisciplinary growth team of 6 and managed the Trust & Safety portfolio, significantly reducing fraud by over 83% globally. Experiences were optimized through rigorous A/B testing and user research. Established key partnerships across search, monetization,  onboarding, and both sides of the hiring marketplace. 

  • Guided cross-functional product, engineering and design collaboration to develop quarterly roadmaps and yearly strategic vision exercises. Ensuring alignment between business goals and user needs.

  • Spearheaded the vision and strategy for two-sided marketplace job-seeker and employer reputation programs, worked directly with senior leadership and scaled the Trust & Safety portfolio's scope and impact.

Capital One | Senior Design Manager

Oct 2018 - Feb 2022 | Washington DC

  • Directed design strategy and execution for Capital One’s internal data search and recommendations engine, achieving a Net Easy Score of +53 and improving search effectiveness by 40%

  • Empowered cross-functional teams with data expertise, leading to more impactful, user-centric designs for a technical audience. 

  • Created a toolkit to integrate data science and AI into product design, enhancing innovation across teams. 

  • Established and led a design critique program for 50 designers, driving alignment and improving design effectiveness across the organization.

Alarm.com | Lead Product Designer

Apr 2014 - Aug 2018 | Washington DC

  • Shipped over 20 different products across iOS, Android, and web for home automation and Internet-of-Things systems. Products ranged from video and streaming to billing and onboarding.

  • Coached and led critique sessions for the UX team and redesigned the hiring process.

  • Defined new standards for product-design-development handoff, resulting in faster times to ship new features. 

  • Designed one of the first apps for the Apple Watch, featured in 2015 Apple debut keynote

  • Launched a commercial access control solution, creating a new $6-billion business branch.

Sonertec Group | Full-stack software engineer

Jan 2011 - Jul 2012 | Guatemala

  • Frontend and backend development for large SaaS platforms for advertising and energy companies.